Termini e condizioni del servizio
GENERAL TERMS AND CONDITIONS OF SALE
Distance sales to consumers through the website www.ludovicagualtierimilano.com
Last updated: 03/09/2026
This is a courtesy translation of the Italian text. In the event of any discrepancy between this translation and the Italian version, the Italian version shall prevail.
Art. 1 – Seller information
1.1 The website www.ludovicagualtierimilano.com (the “Website”) is owned by LGM Corporate S.r.l., having its registered office in Milan (MI), 20145, Via Tintoretto no. 5, share capital of € 10,000, registered with the Companies Register of Milan, R.E.A. MI - 2786329, VAT and tax code no. 14462080962, certified e-mail lgmcorporatesrl@legalmail.it, e-mail info@lgmcorporate.com (the “Seller” or the “Company”), which distributes its products under the “Ludovica Gualtieri Milano” trademark.
1.2 These general terms and conditions of sale (the “Terms”) are permanently accessible on the Website in a form that allows the Customer to store and reproduce them, pursuant to art. 12 of Legislative Decree no. 70 of 9 April 2003.
Art. 2 – Scope
2.1 These Terms govern distance sales contracts concluded through the Website between the Seller and any customer qualifying as a consumer within the meaning of art. 3, paragraph 1, letter a), of Legislative Decree no. 206 of 6 September 2005 (the “Consumer Code”), namely a natural person acting for purposes unrelated to any business, commercial, craft or professional activity carried out (the “Customer”).
2.2 Purchases made by persons acting in the course of their business activity, including orders for which an invoice bearing a VAT number is requested, are not subject to consumer protection legislation: artt. 9 and 10 of these Terms do not apply to them and the Company’s B2B General Terms and Conditions of Sale apply instead.
2.3 The contract is governed by the Terms published on the Website at the time the order is placed.
2.4 The Customer declares that he or she is at least eighteen years of age and has legal capacity.
2.5 The resale and the transfer to third parties of the products purchased on the Website, for any commercial or professional purpose, are expressly prohibited. The Seller reserves the right to limit the quantity of products that may be purchased in a single order or by a single Customer, indicating such limit on the Website.
Art. 3 – Products and pre-contractual information
3.1 The essential characteristics of each product, its composition, size indications and care instructions are set out in the relevant product page published on the Website.
3.2 Product images and graphic representations are for illustrative purposes and may also be produced through digital image processing or generation. Minor discrepancies in shade, colour rendering or proportion compared with the actual product, including those caused by the settings of the device used for viewing, do not constitute a lack of conformity.
3.3 Before the order is placed, the Seller makes available to the Customer, in a clear and comprehensible manner, the information referred to in art. 49 of the Consumer Code, including information on the total price, delivery costs, means of payment and delivery, the right of withdrawal and the legal guarantee of conformity.
3.4 Pre-order products and customised products. The Website may offer products that are not yet available for shipment, identified by the wording “Pre-order”, as well as products made to measure or customised at the Customer’s request, identified by the wording “Customised product”. For such products the estimated delivery date is stated in the relevant product page; the specific provisions of artt. 6.2, 8.2-bis and 9.7 apply.
Art. 4 – Conclusion of the contract
4.1 The display of products on the Website constitutes an invitation to treat. The order submitted by the Customer constitutes a contractual offer.
4.2 Before submitting the order the Customer views a summary showing the selected products, the unit price, delivery costs and the total price, and may correct any input errors. The order button bears the wording “order with obligation to pay”, or an equivalent and unambiguous wording, pursuant to art. 51, paragraph 2, of the Consumer Code.
4.3 The contract is concluded when the Customer receives, at the e-mail address provided, the Seller’s order confirmation, containing the order summary and a copy of these Terms on a durable medium pursuant to art. 51, paragraph 7, of the Consumer Code.
4.4 The Seller reserves the right not to process orders that are incomplete or irregular as to the data provided, that originate from persons with whom disputes or previous defaults exist, that show indications of fraud or of unauthorised use of means of payment, or where it appears that the Customer is purchasing the products for the purpose of resale or transfer for commercial or professional purposes, in breach of art. 2.5. In such cases the Seller shall inform the Customer and refund any amount already paid.
4.5 In the event of a manifest material error in the indication of the price or of the characteristics of a product, the Seller shall inform the Customer without delay, and the Customer may either confirm the order at the correct price or obtain a full refund.
Art. 5 – Prices, taxes and VAT regime
5.1 Prices are expressed in euro and are inclusive of applicable value added tax. Delivery costs are borne by the Seller for all destinations served and are not charged to the Customer. The Seller reserves the right to amend this condition for future orders, giving notice on the Website; in such case any delivery costs shall be indicated separately before the order is placed.
5.2 Deliveries in Italy and in other Member States of the European Union. The price displayed is inclusive of the value added tax applicable in the Member State of destination of the goods, in accordance with the rules governing intra-Community distance sales of goods. The final price may therefore vary depending on the country of delivery selected and is in any event indicated to the Customer before the order is confirmed.
5.3 Deliveries outside the European Union. The price is displayed net of value added tax, the transaction being an export supply exempt from VAT pursuant to art. 8 of Presidential Decree no. 633 of 26 October 1972. Customs duties, import value added tax, customs clearance charges and any other tax or charge applicable in the country of destination are not included in the price, are borne exclusively by the Customer and are collected by the competent authorities or by the carrier upon importation. The Customer shall check in advance whether any import restrictions apply to the products ordered and the amount of the charges applicable in his or her country.
5.4 Price changes have no effect on orders for which an order confirmation has already been sent.
Art. 6 – Means of payment
6.1 The Seller accepts only the means of payment indicated on the Website during the purchase process. As at the date these Terms were last updated, the credit and debit cards of the schemes indicated at checkout are accepted.
6.2 The price of the order is charged in full upon dispatch of the order confirmation referred to in art. 4.3, including where the products are not yet ready for shipment, as in the case of pre-order products and customised products. This method of charging is disclosed to the Customer in the product page and in the order summary before the order is placed. Shipment takes place only once payment has been successfully completed; should the charge fail for any reason, the order shall be deemed cancelled and the Customer shall be notified.
6.3 Payments are handled by third-party payment service providers over a secure connection. The Seller has no access to, and does not store, the complete details of the means of payment used.
6.4 An invoice may be requested before the order is placed, by entering the relevant tax details. The invoice is issued on the basis of the details provided by the Customer, who is solely responsible for their accuracy; no amendments are permitted after issuance.
Art. 7 – Availability of products
7.1 The availability indications published on the Website are updated periodically and do not constitute a guarantee of actual availability at the time of the order.
7.2 Should one or more products prove to be unavailable after the order confirmation, the Seller shall promptly inform the Customer and refund the corresponding amounts within 14 (fourteen) days, without any further obligation arising for either party.
Art. 8 – Shipment, delivery and passing of risk
8.1 Products are delivered only to the countries listed on the Website in the section dedicated to shipping; orders with a delivery address in other countries are not accepted. Delivery is made through carriers selected by the Seller, to the address indicated by the Customer in the order. The carrier appointed and the tracking code are communicated to the Customer in the shipping e-mail. Indicative delivery times for each destination are set out on the Website and do not include order processing times.
8.2 The Seller shall deliver the products without undue delay and in any event within 30 (thirty) days from the conclusion of the contract, save where a different term has been expressly agreed. Should delivery not occur within that term, the Customer shall request the Seller to deliver within an additional period appropriate to the circumstances; if that additional period expires without delivery, the Customer is entitled to terminate the contract and to obtain a refund of the amounts paid within 14 (fourteen) days, pursuant to art. 61 of the Consumer Code.
8.2-bis Pre-order products and customised products. For such products the Parties expressly agree, by way of derogation from the term set out in art. 8.2, a delivery term corresponding to the estimated date indicated in the product page and in any event not exceeding 120 (one hundred and twenty) days from the conclusion of the contract. The estimated delivery date is stated in the product page, in the order summary and in the order confirmation. Upon expiry of that term the remedies set out in art. 8.2 apply.
8.3 The risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods, pursuant to art. 63 of the Consumer Code. Where the carrier has been chosen by the Customer and that choice was not offered by the Seller, risk passes upon delivery to the carrier.
8.4 Upon delivery the Customer is invited to check the integrity of the packaging and that the number of parcels corresponds, and, in the event of anomalies, to record a specific and detailed reservation on the transport document.
8.5 Where the products are not collected, or where an incorrect or incomplete address attributable to the Customer has been provided, storage, redelivery and return-to-sender costs are borne by the Customer and may be withheld by the Seller from any refund.
Art. 9 – Right of withdrawal
9.1 The Customer has the right to withdraw from the contract within 14 (fourteen) days, without giving any reason and without incurring costs other than those set out in artt. 9.4-bis and 9.6 below.
9.2 The period runs from the day on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the products. Where an order comprises several goods delivered separately, the period runs from the acquisition of possession of the last item.
9.3 To exercise the right of withdrawal the Customer shall inform the Seller of his or her decision by an explicit statement, to be sent before the expiry of the period to the e-mail address info@lgmcorporate.com or, alternatively, by certified e-mail to lgmcorporatesrl@legalmail.it. The Customer may use the model form set out in Annex A, the use of which is not mandatory. The burden of proof concerning the exercise of the right of withdrawal lies with the Customer.
9.4 The Customer shall return the products without undue delay and in any event within 14 (fourteen) days from the date on which the withdrawal was communicated, in accordance with the instructions provided by the Seller.
9.4-bis Cost of returning the goods. Following the communication of withdrawal the Seller shall send the Customer the return instructions, including the destination address and the shipping or collection arrangements. For deliveries made in Italy and in other Member States of the European Union the direct cost of returning the goods is borne by the Seller, provided that the Customer complies with the instructions received. For deliveries made outside the European Union the direct cost of returning the goods is borne by the Customer. Any additional costs arising from the use of shipping arrangements other than those indicated by the Seller, as well as liability for loss, theft, damage or delay in the return, remain in any event with the Customer where the Customer arranges shipment independently.
9.5 The Seller shall reimburse all payments received, including standard delivery costs, without undue delay and in any event within 14 (fourteen) days from receipt of the communication of withdrawal, using the same means of payment used for the initial transaction, unless otherwise agreed. Supplementary costs arising from the choice of a type of delivery other than the least expensive one offered by the Seller are not reimbursed. The reimbursement may be withheld until the products have been received or until the Customer has supplied evidence of having sent them back. For deliveries outside the European Union the reimbursement does not cover customs duties, import value added tax and any other charges paid by the Customer to the authorities of the country of destination or to the carrier, which are not collected by the Seller; the Customer may seek their refund from the competent customs authorities in accordance with local law.
9.6 The Customer is liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning, pursuant to art. 57 of the Consumer Code. The products must therefore be returned intact, unworn, unwashed and unaltered, complete with all swing tags, labels, seals and accessories and in their original packaging. Returns are not accepted where the security label has been removed, broken or tampered with.
9.6-bis The Seller shall inspect the condition of the returned products and verify their authenticity and their correspondence to the products actually sold. The substantial integrity and the authenticity of the products constitute an essential requirement for the exercise of the right of withdrawal. The Seller reserves the right to refuse the return of products that are damaged, deteriorated, soiled or in a condition suggesting use exceeding what is necessary to establish their nature, characteristics and functioning, or that do not correspond to the products sold, giving the Customer reasoned notice thereof and without prejudice to the right to compensation for damages.
9.7 Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded, among other cases, for the supply of goods made to the Customer’s specifications or clearly personalised, for the supply of sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery, and for the supply of goods liable to deteriorate or expire rapidly. The exclusion is indicated in the relevant product page.
Art. 10 – Legal guarantee of conformity
10.1 The products are covered by the legal guarantee of conformity under artt. 128 et seq. of the Consumer Code, as amended by Legislative Decree no. 170 of 4 November 2021. The Seller is liable to the Customer for any lack of conformity existing at the time of delivery and becoming apparent within 2 (two) years of that time.
10.2 Unless proved otherwise, any lack of conformity becoming apparent within 1 (one) year of delivery is presumed to have existed at the time of delivery.
10.3 The action to enforce a lack of conformity is time-barred 26 (twenty-six) months after delivery of the goods.
10.4 In the event of a lack of conformity the Customer is entitled to have conformity restored by repair or replacement, free of charge and without significant inconvenience, or, in the cases provided for by art. 135-bis of the Consumer Code, to a proportionate reduction of the price or to termination of the contract; a minor lack of conformity for which the remedies of repair or replacement could not be pursued or would be disproportionate does not give rise to a right of termination.
10.5 To enforce the guarantee the Customer shall contact the Seller at info@lgmcorporate.com, stating the order number, the product concerned and a description of the defect, attaching photographic documentation where possible.
10.6 The following do not constitute a lack of conformity: normal wear and tear, damage resulting from improper or negligent use, failure to observe the washing and care instructions, repairs or alterations carried out by unauthorised persons, and the inherent characteristics of the natural materials used, such as variations in grain, shade and regularity of leathers, yarns and fabrics.
Art. 11 – Complaints and dispute resolution
11.1 Any complaint may be addressed to info@lgmcorporate.com. The Seller shall reply within 10 (ten) days of receipt.
11.2 A Customer resident in the European Union may refer the matter to the competent alternative dispute resolution (ADR) bodies, including the mediation bodies listed in the register kept by the Italian Ministry of Justice pursuant to Legislative Decree no. 28 of 4 March 2010, and the conciliation boards established at the Chambers of Commerce.
11.3 Recourse to the procedures referred to in the preceding paragraph is optional and does not affect the Customer’s right to bring proceedings before the competent court.
Art. 12 – Authenticity of the products and intellectual property
12.1 The Seller guarantees the authenticity and the quality of all products offered for sale on the Website, which are manufactured and distributed directly by the Company. Each product bears the labels required by applicable legislation as to composition and care, as well as a security label identifying the authenticity of the garment, the integrity of which is relevant for the purposes of artt. 9.6 and 9.6-bis.
12.2 The “Ludovica Gualtieri Milano” trademark, the other distinctive signs, designs and models, photographs, images, texts, graphic content and the structure of the Website are the exclusive property of the Company or of third parties who have licensed their use, and are protected by copyright and industrial property legislation.
12.3 The purchase of the products does not entail the transfer or the licensing of any intellectual or industrial property right.
Art. 13 – Processing of personal data
13.1 The Customer’s personal data are processed by the Company, as data controller, for the conclusion and performance of the contract and for compliance with related legal obligations, as set out in the privacy notice provided pursuant to art. 13 of Regulation (EU) 2016/679, published on the Website and forming an integral part of the contractual relationship.
Art. 14 – Force majeure
14.1 Neither party shall be liable for any non-performance or delay caused by unforeseeable events beyond its control, such as measures of public authorities, natural disasters, armed conflicts, epidemics or generalised interruptions of transport, energy or telecommunication services. The affected party shall promptly notify the other; where the impediment continues for more than 30 (thirty) days, either party may terminate the contract and the Customer shall be entitled to a full refund.
Art. 15 – Governing law and jurisdiction
15.1 The contract is governed by Italian law. For a consumer Customer resident in another Member State of the European Union, the more favourable mandatory provisions of the law of the country of habitual residence continue to apply pursuant to art. 6 of Regulation (EC) no. 593/2008.
15.2 For disputes with Customers resident or domiciled in Italy, the courts of the place of residence or elected domicile of the Customer have exclusive jurisdiction, pursuant to art. 66-bis of the Consumer Code. For Customers resident in other Member States of the European Union, artt. 17-19 of Regulation (EU) no. 1215/2012 apply.
Art. 16 – Final provisions
16.1 The invalidity or ineffectiveness of any individual clause shall not affect the validity of the remaining provisions.
16.2 The Seller may amend the Terms at any time; amendments have no effect on orders already confirmed.
16.3 The Terms are drafted in Italian. In the event of any discrepancy between the Italian version and any translation, the Italian version shall prevail.
Annex A – Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: LGM Corporate S.r.l., Via Tintoretto no. 5, 20145 Milan (MI), Italy, e-mail info@lgmcorporate.com, certified e-mail lgmcorporatesrl@legalmail.it.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ____________________________________________
Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.