Informativa sui rimborsi
SHIPPING
www.ludovicagualtierimilano.com — updated 03/09/2026
Where we ship
Orders with a delivery address in a country not listed above cannot be completed. If your country is not listed, write to info@lgmcorporate.com and we will consider your request individually.
Shipping costs
Shipping is free to all destinations served, with no minimum order value.
Delivery times
Once your order is confirmed we prepare your shipment as quickly as we can. We will write to you as soon as the parcel leaves, giving you the carrier and the tracking number.
Delivery takes place in any event within 30 days of order confirmation, save as provided below for pre-orders.
For destinations outside the European Union, customs clearance time may be added to transit time.
Pre-orders
Some garments may be purchased on pre-order before they become available. In such cases the product page shows the wording “Pre-order” together with the estimated delivery date, which does not exceed 120 days from order confirmation. The same date appears in the order summary before purchase and in the confirmation e-mail.
For pre-orders the full amount is charged when the order is confirmed, even though the garment is not yet ready for shipment.
Tracking
When your order is dispatched you will receive an e-mail with the name of the carrier and the tracking number. For any issue relating to delivery, write to info@lgmcorporate.com.
On delivery
Please check that the packaging is intact and that the number of parcels is correct. If you notice damage or anything unusual, record a specific reservation on the transport document before signing: this is the only way to pursue a claim against the carrier.
The risk of loss or damage passes to you when you, or a person designated by you other than the carrier, take physical possession of the products.
Failed delivery or incorrect address
If delivery fails because of an incomplete or incorrect address, or because the parcel is not collected, storage, redelivery and return-to-sender costs are borne by you and may be withheld from any refund.
VAT, duties and customs charges
For deliveries in Italy and in other European Union countries, the prices displayed include the VAT applicable in the country of destination. The final price may therefore vary depending on the country selected and is shown to you before you confirm the order.
For deliveries outside the European Union, prices are displayed net of VAT. Customs duties, import VAT, clearance charges and any other charge applicable in your country are not included in the price, are borne by you and are collected by the customs authorities or by the carrier upon importation. We recommend checking in advance the amount of these charges and any import restrictions.
Contact
LGM Corporate S.r.l. — Via Tintoretto no. 5, 20145 Milan (MI), Italy — info@lgmcorporate.com
This information supplements the General Terms and Conditions of Sale, which remain the governing contractual document.
RETURNS AND REFUNDS
www.ludovicagualtierimilano.com — updated [•]
You have 14 days to change your mind
You may withdraw from your purchase within 14 days of delivery, without giving any reason. If your order includes several garments delivered separately, the 14 days run from the delivery of the last one.
How to notify your withdrawal
Write to info@lgmcorporate.com stating your order number and the garments you wish to return, or send your notice by certified e-mail to lgmcorporatesrl@legalmail.it. You may use the withdrawal form annexed to the General Terms and Conditions of Sale, but you are not required to: any clear statement is valid.
We will reply with the return instructions, including the address to which the garments should be sent. [If a prepaid label is provided: a return label to be applied to the parcel will be attached to the instructions — •]
When to send the garments back
Garments must be sent back within 14 days of the date on which you notified your withdrawal. What counts is the date of dispatch, not the date of arrival.
Who pays for the return
Italy and European Union: returns are free of charge, provided you follow the instructions we have sent you.
Rest of the world: return shipping costs are borne by you. The refund covers the price of the garments but not customs duties, import VAT and other charges you paid to the authorities of your country or to the carrier, as these were not collected by us. You may claim them back directly from your local customs authority in accordance with local rules.
If you choose a shipping method other than the one we have indicated, any additional costs remain with you, as does liability for loss, theft or damage to the parcel during the return.
The condition garments must be in
Garments must be returned intact, unworn, unwashed and unaltered, complete with swing tags, labels, accessories and original packaging.
Each garment carries a security label identifying its authenticity: if it has been removed, broken or tampered with, we are unable to accept the return.
You are welcome to try a garment on as you would in a store. You are, however, liable for any diminished value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
We inspect returned garments and verify that they correspond to the items actually sold. If they are damaged, soiled, clearly used or do not correspond, we are unable to accept the return and will let you know, giving our reasons.
When the right of withdrawal does not apply
The right of withdrawal does not apply to garments made to measure or personalised at your request, nor to sealed products which cannot be returned for hygiene reasons once opened. Any such exclusion is always stated in the product page before purchase.
Refunds
We refund you within 14 days of receiving your notice of withdrawal, using the same means of payment you used for the purchase. We may withhold the refund until we receive the garments or until you provide evidence of having sent them back.
The refund includes standard delivery costs, where charged. It does not include any supplementary costs arising from your choice of a faster delivery option than the standard one.
Faulty garments
A return for a fault is different from a withdrawal and is not subject to the 14-day period. If a garment has a lack of conformity you benefit from a two-year legal guarantee from delivery: write to info@lgmcorporate.com with your order number, the garment concerned and a description of the fault, attaching photographs where possible. In this case all costs are borne by us.
Exchanges
[If the service is offered: describe how to exchange size or colour, the applicable time limits and who bears the costs. If it is not offered: state that to obtain a different garment the customer should withdraw and place a new order — •]
Contact
LGM Corporate S.r.l. — Via Tintoretto no. 5, 20145 Milan (MI), Italy — info@lgmcorporate.com — certified e-mail lgmcorporatesrl@legalmail.it
This information supplements the General Terms and Conditions of Sale, which remain the governing contractual document.