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Terms of sale

General conditions of Sale

(pursuant to Chapter I, title 3, part 3, of Legislative Decree 206/2005 and subsequent amendments and additions)

1.Introduction and effectiveness of the General Conditions

These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website (hereinafter , the "Site") in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the "Consumer Code"). The seller of the products and owner of the site is: GUALPMA SRLS - Via Largo Luigi Antonelli, 4 - 00145 (RM) VAT number: 15730821004 (hereinafter “GUALPMA SRLS”). The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Conditions that have been made available to them on the Site and which can be consulted by the Customer. Therefore, the contract between GUALPMA SRLS and the Customer is concluded exclusively through the internet by accessing the Customer at where, following the procedures indicated, the Customer will formalize the proposal for the purchase of good.

2.Select and order the Products

The characteristics and the price of the various products for sale on the Site (hereinafter "Product" or "Products") are shown on the page relating to each Product. To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the Site. The Customer must add the Product to the "Cart", then enter the shipping and any billing information, then he must select the desired payment method and confirm the order only after having read the General Conditions and the Privacy Policy and confirmed their acceptance. By sending the order from the Site, which has the value of a contract proposal, the Customer acknowledges and declares to have read all the information provided to him during the purchase procedure and to fully accept these transcribed General and Payment Conditions.The contract stipulated between GUALPMA SRLS and the Customer must be considered concluded with the acceptance of the order by GUALPMA SRLS. This acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Conditions, the order number, the shipping and billing data (if requested), the list of Products ordered with their essential features and the total price, including delivery costs. The order will be processed for shipment and changes will no longer be accepted, without prejudice to the rights of the Customer referred to in Article 7 below. The contract is not considered perfected and effective between the parties in default of what is indicated above.

3.Product Information

The information and characteristics relating to the Products are available, with the related Product codes, on the Site. The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products has the sole purpose of presenting them and may differ only with respect to the characteristics of size and chromaticity. In the event of a difference between the image and the product sheet on the site, the code on the product sheet and the barcode printed on the packaging of the product sent will always be valid.

4. Coupon Codes - Promotions – Freebies

GUALPMA SRLS will be able to insert discount vouchers (hereinafter coupons) in the packages, send by email or through partner sites that can be used by the date indicated on the voucher. The coupon, during the purchase phase, must be entered on the cart page in the "discount code" box and activated using the "apply code" button. The system will update the total amount of the order net of the coupon value. The use of the coupon is governed by the following conditions of use:

  • Coupons cannot be combined with other commercial initiatives;
  •  Coupons cannot be combined with each other;
  • Only one coupon can be used for each order;
  • Coupons have a default value or can be in the form of a discount percentage;
  • They have an expiration date which is indicated on the coupon itself
  • The coupon does not entitle you to change, it will not be refunded, in whole or in part and must be used by the expiry date. The coupon cannot be resold;
  • The coupon can only be used for the purchase of products online;
  • The offers containing the possibility of using the coupon will be defined from time to time by GUALPMA SRLS and highlighted on the site.

5.Prices and Shipping

The prices of the Products indicated on the Site are expressed in Euros and are to be considered inclusive of applicable taxes and charges. Shipping costs will instead be added to the price, accurately and separately indicated in the order form. GUALPMA SRLS regularly checks the prices displayed on the Site. In the event that a product price error is detected following an order, GUALPMA SRLS reserves the right to refuse the customer's order by offering the possibility of purchase at the correct price. In this case, GUALPMA SRLS will offer the customer the opportunity to cancel the order. Shipping is paid by GUALPMA SRLS for a minimum order of Euro 30.00. In the phase of conclusion of the order this is clearly stated. The User who places a purchase order declares to have read these General Conditions of Sale. The sending of the order by the user constitutes a purchase proposal, governed by these General Conditions of Sale and binding for the Customer. GUALPMA SRLS reserves the right to cancel the order sent by the customer in cases where:

  • the products are no longer available for sale;
  • fraudulent or illegal activities committed by the User are suspected;
  • the Customer has not fulfilled all of his obligations towards GUALPMA SRSL.

6. Payment and billing methods

6.1 Payment methods

The Customer may pay the price of the Products and the related delivery costs by choosing one of the following methods:

Payment with PayPlug

Once the payment with PayPlug has been chosen, the Customer will see a popup windows of PayPlug, where they can enter their credit card details by entering their personal e-mail address and password. By choosing to pay with PayPlug, the amount is charged directly to the credit card. PayPlug protects the Customer's information as no financial information is passed to the seller, GUALPMA SRLS does not register and will never be able to know the financial and personal data provided during the payment transition through PayPlug. For any information, the Customer is referred to the website

6.2 Invoicing of orders

The invoice (if required) will be sent by email to the email address provided when completing the order. The user is responsible for correctly entering billing information.

7. Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate "Shipping Data" field. All purchases will be delivered by express courier (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. GUALPMA SRLS is not responsible for unforeseeable delays or those not attributable to it. The Customer will receive a confirmation email upon completion of the order. GUALPMA SRLS will take charge of the related processing.

8. Right of withdrawal

The Customer's rights are protected by Legislative Decree 206/2005 and subsequent amendments. The purchased products will be sold by GUALPMA SRLS through its e- commerce, using its warehouse.
The Customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered letter with return receipt to GUALPMA SRLS - Customer Service - Via Largo Luigi Antonelli 4, 00145 Rome (RM), or via certified e-mail (pec) to the pec address customer service [email protected] within 30 working days from the day of receipt of the products. The communication can be anticipated, within the same term, by e-mail

(at [email protected]), provided that it is confirmed by registered letter with return receipt or certified e-mail within the following 48 hours. This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the payment.If the withdrawal has been exercised in accordance with the methods described, the returns office of GUALPMA SRSL will send a specific acceptance and the products can be returned no later than 14 days from the date of receipt of the acceptance via email. The right of withdrawal applies to the product purchased in its entirety. The purchased product must be intact and returned in its original packaging, complete in all its parts (including the package leaflet, box, any matching gadgets, etc.). The return shipping costs are charged to the customer; the return must be sent to the indicated seller using any shipping method of your choice, as long as it is traceable. The shipment, up to the certificate of receipt in the warehouse, is under the full responsibility of the Customer. In case of damage to the goods during transport, GUALPMA SRSL will notify the Customer of the incident (within the working day following receipt of the goods in their warehouses), to allow him to promptly file a complaint against the Courier he has chosen and obtain reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal. GUALPMA SRLS is not liable in any way for damage, theft or loss of goods returned by uninsured shipments. Upon arrival at the warehouse, the product will be examined to assess its use, in the case of creams or liquid products, or any damage not caused by transport. In these cases the right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where GUALPMA SRLS, also through its own laboratories, ascertains:

  • The lack of the original packaging and / or accessories;
  • Damage to the product for reasons other than its transport or for exceeding the time limits established by law, for reasons not deriving from GUALPMA SRLS.

Once the integrity of the return has been verified, GUALPMA SRLS will refund the amount paid for the purchase of the product and the refunded amount will be net of delivery costs. The Customer will be responsible for the decrease in value of the returned goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. In case of forfeiture of the right of withdrawal, GUALPMA SRLS will return the purchased good to the Customer, charging him the shipping costs. For all aspects not specifically expressed, the European legislation for distance trading prevails. Without prejudice to the above, the right of withdrawal is not allowed in the case of:

  • purchase of sealed packaged products, opened by the Customer;
  • of goods made to measure or personalized;
  • of goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly, as indicated in the appropriate notice in the product sheet.

9. Return Instructions

To make a return send an email to: [email protected] indicating:

  • Name and surname;
  • Order number;
  • Partial or total return (indicates the products to be returned and the quantity).

Wait for acceptance by the GUALPMA SRSL Returns Office and return the products to be returned no later than 14 days from the date of receipt of the acceptance via email.

GUALPMA SRLS accepts the return of any item, as long as it is intact and in the original undamaged packaging, reimbursing the full amount excluding shipping costs that are charged to the Customer, as required by law. The refund of the order will take place within 7 days from the date of receipt of the products provided that the refund request has been accepted by the Returns Office, the amount of the return will be refunded with the same payment method used for the purchase, or by PayPlug, credit card or prepaid card. Refunds for returned products are made only after receipt of the return and verification of the integrity of the products.

10. Errors and Limitations of Liability

The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which GUALPMA SRLS cannot therefore be held responsible, except in cases of willful misconduct or gross negligence. GUALPMA SRLS reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update the information at any time without prior notice, without prejudice to the rights of the Customer pursuant to these General Conditions of Sale and the Consumer Code. Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial., of an order. All the products on Ludovica Gualtieri Milano, as well as all the contents of the website (texts, images, photos, drawings, attachments, descriptions and so on) have no advertising character or nature. All contents must be intended and are of an exclusively informative nature and aimed exclusively at bringing to the attention of customers or potential customers in the pre-purchase phase the products sold by GUALPMA SRLS. No content of the pages of the site should be understood as advertising material, aimed at influencing in any way a purchase decision.

11. Complaints

Any complaint must be forwarded to GUALPMA SRLS by sending an email to the following address: [email protected] . GUALPMA SRLS Customer Service will take charge of the request.

12. Method of filing the Agreement

Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Customer that each order sent is stored in digital form on the server at the IT warehouse according to criteria of confidentiality and security.

14. Joint conciliation

According to Article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can make use of the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after submitting a complaint to the company, has not received a response within thirty days or has received a response that is not deemed satisfactory by him. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the application to the address: [email protected] or to the fax number 02/87181126. For more information, see: Paritetica/La-conciliazioneParitetica.kl

15. Applicable law and competent court

The sales contract between the customer and GUALPMA SRLS is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his / her town of residence or of domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milan, any other competent court excluded.


Pursuant to Article 1341 of the Italian Civil Code the Customer declares to have read and specifically accepted the following articles of these General Conditions: Article 8 (right of withdrawal), Article 9 (return instructions), Article 10 (errors and limitations of liability), Article 14 (applicable law and competent court).

For any questions or clarifications regarding the Conditions of Sale of this Site, please contact us:

Via Largo Luigi Antonelli,4
[email protected]

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